Return Policy

Return Policy

Most products sold by Heritage Medical Equipment, LLC can be returned within 14 days of purchase for a refund minus a restocking fee of 20%.

Non-Returnable Items

Certain products sold by Heritage Medical Equipment, LLC are non-returnable. A non-returnable product is one that cannot be returned due to hygiene or health reasons.  These products may include prosthetic sheaths, filler socks, and custom products.  We cannot accept returns of certain products, including:

  • Any product that has been used in any shape or form.
  • Any product missing the original packaging material.
  • Any product that is missing the appropriate instruction manuals.
  • Any product that is dirty or that has been worn.
  • Any damaged product.
  • Any product that is not in its original condition.
  • Any product that is missing parts.
  • Any product that is returned more than 14 days after date of purchase.

 You must obtain a RETURN AUTHORIZATION number from our office before returning your product.

Return Authorization Number

Customers MUST OBTAIN A RETURN AUTHORIZATION NUMBER, from our office before returning any product. Any product returned to our office without this number shall be returned to the customer at the customer's expense or be subject to a 25% restocking fee. If you have questions about returns, please email us at: returns@heritage-medical.com

Heritage Medical Equipment, LLC will only pay a customer's shipping costs if the product that was delivered, was as a result of our error.  Once you receive an RA#, the package must be returned within 14 days in order to receive your credit.

Our return policies are applicable to all items ordered from Heritage Medical Equipment, LLC whether shipped from our office or directly from the manufacturer. If the product is shipped by the manufacturer they are an agent acting on Heritage Medical Equipment’s behalf and their return policies are considered void and nullified.

Reasons for being charged a 25% Restocking Fee:

  1. If a product is returned to the manufacturer instead of to our office, the product will be returned at the customer's expense or the customer will be subject to a 25% restocking fee.
  2. Any product that is REFUSED instead of following the appropriate return methods will be issued a 25% restocking fee. Also, any packages that are refused will be charged the shipping cost incurred by Heritage Medical Equipment.
  3. A 25% restocking fee is also applied to any return that is shipped in the manufacturer product box. The product must be shipped with the product box but needs to be placed in a shipping box. Defacing the manufacturer product box with your return label will cause you to incur a 25% restocking fee.

If you have questions about returns, please email us at returns@heritage-medical.com. Please call or email to receive the proper shipping return address.

Purchased the Wrong Size

 

If you have purchased the wrong size product, and would like to exchange it for a different size, please contact us.   Upon our authorization you can return the product to our office.  Please see our exchange policy below.

 

Customers wishing to return an item for credit must contact our office within 14 days after purchase of merchandise to obtain a refund minus the appropriate shipping charges and restocking fee. Any item returnedafter 14 days from purchase without the consent of Heritage Medical Equipment shall be returned to the customer at the customer's expense or subject to a 25% restocking fee.

 

We cannot guarantee the sizing of an item. The sizing, indicated on our website, comes directly from the manufacturer recommended sizing charts. Please make sure the sizing is correct before ordering your brace.

 

Warranty or Defect Issues

-         Heritage Medical Equipment, LLC represents manufacturers that provide quality products.  To insure complete customer satisfaction the manufacturers will repair or replace at their election any product if it is proven defective because of materials or workmanship.

-         Straps and pads are not covered by this warranty.  Pads and straps will wear away and require replacement under normal use.

-         This warranty does not cover repair or replacement caused by alteration, abuse, accidental damage, or misuse.

-         All warranties are the responsibility of the manufacturers.

-         If a product is defective contact us immediately.

-         All shipping charges are the responsibility of the customer, unless it is determined to be our error.

 

 

Exchange Policy

Most products sold by Heritage Medical Equipment, LLC can be exchanged within 14 days of purchase for another product of similar cost, purpose, or support. Heritage Medical Equipment, LLC has a right to refuse any exchange that does not meet these criteria.

Please speak with one of our customer service representatives for more details at 800-762-9605. Once you receive an RA#, the product must be returned within 14 days in order for your exchange to be shipped.

Our exchange policies are applicable to all products ordered from Heritage Medical Equipment, LLC whether shipped from our office or directly from the manufacturer. If the product is shipped by the manufacturer they are an agent acting on Heritage Medical Equipment’s behalf and their return policies are considered void and nullified.

Customers wishing to return a product for credit must contact our office within 21 days after purchase to obtain a refund minus the appropriateshipping charges and restocking fee. Any item returned after 14 days from purchase without the consent of Heritage Medical Equipment shall be returned to the customer at the customer's expense or subject to a 25% restocking fee.

 

Heritage Medical Equipment reserves the right to change these terms without notice.

 

We cannot guarantee the sizing of an item. The sizing indicated on our website comes directly from the manufacturer recommended sizing charts. Please make sure the sizing is correct before ordering your product.

 

Reasons for being charged a 25% Restocking Fee on exchanges:

  1. If a product is returned to the manufacturer instead of to our office, the product will be returned at the customer's expense or the customer will be subject to a 25% restocking fee.
  2. Any product that is REFUSED instead of following the appropriate return methods will be issued a 25% restocking fee. Also, any packages that are refused will be charged the shipping cost incurred by Heritage Medical Equipment.
  3. A 25% restocking fee is also applied to any return that is shipped in the manufacturer product box. The product must be shipped with the product box but needs to be placed in a shipping box. Defacing the manufacturer product box with your return label will cause you to incur a 25% restocking fee.

Non-Exchangeable Products

Certain products sold by Heritage Medical Equipment, LLC are non-exchangeable. A non-exchangeable product is one that cannot be returned due to hygiene or health reasons.  These products may include prosthetic sheaths, filler socks, and custom products.  We cannot accept exchanges of certain products, including:

  • Any product that has been used in any shape or form.
  • Any product missing the original packaging material.
  • Any product that is missing the appropriate instruction manuals.
  • Any product that is dirty or that has been worn.
  • Any damaged product.
  • Any product that is not in its original condition.
  • Any product that is missing parts.
  • Any product that is returned more than 14 days after date of purchase.


You must obtain a RETURN AUTHORIZATION number from our office before exchanging your product.

Return Authorization Number

Customers MUST OBTAIN A RETURN AUTHORIZATION NUMBER, from our office, before exchanging any product. Any product returned to our office without this number shall be returned to the customer at the customer's expense or be subject to a 25% restocking fee. If you have a question about returns, please email us: returns@heritage-medical.com.

Heritage Medical Equipment, LLC will only pay a customer's shipping costs if the product that was delivered, was as a result of our error.  Once you receive an RA#, the package must be returned within 14 days in order to receive your credit.

Only one exchange is allowed per order.

The exchange product is to be any product of similar Purpose, Cost, or Support. Heritage Medical Equipment, LLC has a right to refuse any exchange that does not meet these criteria. Please speak with one of our customer service representatives for more details at800-762-9605.

Shipping Charges

All shipping charges are the responsibility of the customer, unless it is determined to be our error.

If a product is returned to the manufacturer without our authorization, the product will be returned at the customer's expense or be subject to a 25% restocking fee.

If you have questions about returns, please email us: returns@heritage-medical.com.

Please call to receive the proper exchange shipping address.

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